Frequently asked questions

    1. What can I do with an exceptional dimension?
    2. What happens, if I produce an exceptional dimension as a standard dimension?
    3. How do I upload a photo?
    4. Where can I find the forwarding charges?
    5. In which size are the canvas printigs being produced?
    6. When is my booking in effect?
    7. Which resolution of a digital camera suite the best for a photo canvas?
    8. Which file format fits for the production?
    9. How long does it take, until I receive my photo canvas?
    10. I want to donate my photo canvas and send it directly to the presentee. Is this possible?
    11. Am I able to have several copies of my picture made?
    12. What happens to my facts?
    13. What should I do in case of damages in transit?
    14. Which material does the photo canvas consist of?
    15. How is the canvas affixed on the frame?
    16. How is the quality of print?
    17. How long does the consignment take?
    18. Does cargo insurance exist?
    19. Which service provider adopts the consignment of my order?
    20. Why can I only choose the 12" x 8" dimension after uploading my photo?
    21. After uploading my picture I receive the advice 'invalid format'. Which mistakes do I make?
    22. What is your return policy?

What can I do with an exceptional dimension?

If your photo doesn't fit to the dimensions we offer, we willingly produce a special dimension for you! You can find an application form in our domain 'Dimensions and Prices. Furthermore you can request the production of a special dimension during the order transaction; insofar your dimension doesn't match with the standard.

What happens, if I produce an exceptional dimension as a standard dimension?

If you however should decide to choose one of our standard dimensions, we will automatically propose you dimensions, which soonest match with yours. Please consider that in this case your picture will have to be trimmed.

How do I upload a photo?

Please click on Order in the navigation; here you are able to upload your photo to our server.

Where can I find the shipping charges?

You can find the shipping charges for every picture size in the price table in the menu item Prices and Dimensions

In which size are the canvas prints being produced?

After uploading an automatic photo processing takes place. The uploaded picture will be printed 1 inch larger on each side in order to fasten the canvas on the rear side of the stretcher. On each side the last pixel of the image is being streched in length. For example: A canvas print of the 12" x 8" in size will be produced in 13" x 9". This way we can insure that the uploaded picture will be fully visible on the front page after mounting on the frame without a bleed.

When does my booking come in to effect?

We're not able to deal with your order, before you've declared your payment method at the end of the order transaction and clicked on 'book binding' , you will then receive a confirmation of your order via email, only then will your booking come in to effect.

Which resolution of a digital camera suite is the best for a photo canvas?

In order to receive a satisfying result the resolution of your digital camera should have not less than 4 megapixels. If you send us a photo with a resolution of 2 megapixels, we're still able to transact your picture into lesser dimensions with good quality.

Which file format fits for the production?

We're only able to deal with the file format 'JPG' in producing photo canvas. Please check, if your file complies with this format before uploading.

How long does it take, until I receive my photo canvas?

After receipt of payment your order will be prepared for shipment within a few days. We always aim to despatch within 2 working days, however due to workload and busy seasons this time may extend. Always advise us if you have a deadline.

I want to donate my photo canvas and send it directly to the presentee. Is this possible?

This can be easily arranged. At the end of the order transaction you're able to declare an alternative delivery address. The bill, of course, is still advanced to you.

Am I able to have several copies of my picture made?

You can have an unlimited number of your photos made, needless to say in different dimensions. After uploading your photo you're free to choose amounts and dimensions.

What happens to my personal details?

We save your personal details only for order and delivery clearing reasons , your personal details are not relayed to a third party.

What should I do in case of damages in transit?

If your photo canvas should be damaged despite all due care and attention, please inform the consigning driver immediately. Ideally you document the damage with a digital camera as well and get in touch with us. Please disclose us the damage promptly, so that the damage can be replaced. Every consignment is assured.

Which material does the photo canvas consist of?

The canvas consists of cotton in large part and allows brilliant color and printing quality, as well as long durability. For the stretcher frame we use exclusively high-class fir wood, which is specifically finished.

How is the canvas fixed on the frame?

The Canvas is clamped on the stretcher frame and cramped on the back. Thus the motive is drawn over the edges, so that the picture can be hung up without framing. A plain building instruction with figures helps you with clamping; the shipment also contains cotters, which stabilize the stretcher frame in the corners.

What about the quality of print?

Your photo is printed on high-class art canvas with special colors, which are warranted 70 years lightfast. This leads to brilliant colors and enables the reproduction of finest details on according presentation.

How long does the consignment take?

After receipt of payment your order will be prepared for shipment.

Does cargo insurance exist?

Yes, every article leaving our dispatch stock is assured during itinerary. That means that all damages caused through transport are replaced.

Which carrier will deliver my order?

Depending on size and urgency it will be either Royal Mail or CityLink.

Why can I only choose the 12" x 8" dimension after uploading my photo?

After uploading your photo to our server, our system is checking which dimensions are suitable for your photo. The crucial factor for this purpose is the resolution of your photo, so that we can guarantee you a high-class result. In order to choose bigger dimensions, you have to upload a file with a higher resolution.

After uploading my picture I receive the advice 'invalid format'. Why is that?

There're two reasons for the advice for invalid format:

  1. Your uploaded file is not a 'jpg' file. Please check your type of file and if necessary use a picture processing program to transform it into the right type of file
  2. The filename of your photo contains special signs like points, commas, spaces, etc. Please rename your file before uploading, so that the filename is free of these signs.

 

What is your return policy?

To return an item for exchange or refund send an email to info@image2print.com Please include your name, email address and order number. A product returned for refund or exchange must be complete and undamaged. The Customer is responsible for shipping charges on returned items.